Shipping policy
Shipping Policy
At Carthago Fragrances, we strive to provide efficient and reliable shipping for all of our customers. Below is our detailed shipping policy to ensure you are fully informed about our process and expectations.
1. Shipping Locations
- We currently offer shipping to all states within the United States. At this time, we do not offer international shipping, but we are working to expand our services globally in the future.
2. Processing Time
- Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Orders placed on weekends or holidays will be processed the next business day.
4. Shipping Costs
- Standard Shipping: Free for orders over $50.
- For orders under $50, a flat shipping fee of $5.95 will be applied at checkout.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your delivery
6. Shipping Issues & Lost Packages
If your order has not arrived within the estimated delivery window, please check the tracking information provided. If you are still unable to locate your package, contact our customer service team at carthagofragrances@gmail.com. We will assist in tracking your package or arranging a replacement, if necessary.
For lost or damaged packages, please reach out to us as soon as possible with your order number and any relevant details. We will work with the carrier to resolve the issue.
7. Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer is responsible for any re-shipping fees.
8. Shipping for Decanted Products
All decanted fragrances are packed securely to ensure safe delivery. However, due to the nature of decanted perfumes, Carthago Fragrances is not responsible for minor leakage or evaporation during transit. We recommend using decanted products within 6 months to ensure freshness.
9. Shipping for Full-Size Bottles
For full-size perfume bottles, all packages are carefully inspected and securely packed. If your bottle arrives damaged, please contact us immediately with photos of the product and packaging for resolution.
10. Contact Us
For any questions or concerns regarding shipping, feel free to contact our support team at carthagofragrances@gmail.com